Question 1

Who is BedIQ for?

Accepted Answer

Care home operators — from a single home to multi-location groups — that want enquiries, occupancy, bookings, billing and reporting in one workspace.

Question 2

How long does it take to get started?

Accepted Answer

Most teams import their first location the same day. Group rollouts typically take 1 – 3 weeks with our migration help.

Question 3

Do you offer onboarding?

Accepted Answer

Yes. Every paid plan includes guided onboarding, and Group/Enterprise plans get a dedicated rollout manager.

Question 4

Where is our data hosted?

Accepted Answer

Data is hosted in the UK/EU, with strict tenant isolation, row-level security and full audit logs of every record change.

Question 5

Can we export our data?

Accepted Answer

Yes — every list view exports to CSV or XLSX in one click. There is no data lock-in.

Question 6

Do you integrate with our website forms?

Accepted Answer

Yes. Enquiries can be pushed via a public webhook or our embeddable form. Custom integrations are available on the Enterprise plan.

Question 7

Is the AI safe to use with personal data?

Accepted Answer

AI features run server-side with redacted, scoped data and do not train any third-party models on your records.

Frequently asked questions